All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. SpeedPay is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Site/Mobile Application, voucher has been redeemed and a Recharge is not delivered within 48 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details

• The mobile number (or DTH account number)
• Operator name
• Recharge value
• Transaction date
• Order Number
• Serial Number of the Voucher used